Tom Hacohen

Svix

1 episode on Chain of Thought
2 topics covered
Oct 2026 first on the show

Founder and CEO of Svix

Cover art for What Breaks When Agents Become the Customer | Svix CEO Tom Hacohen

Latest episode with Tom Hacohen · EP 78

What Breaks When Agents Become the Customer | Svix CEO Tom Hacohen

Tom Hacohen, Svix · Oct 14, 2026

Show notes & transcript → All listening options →

Episodes

EP 78 · AI Agents

What Breaks When Agents Become the Customer | Svix CEO Tom Hacohen

Oct 14, 2026 · 54 min

Further reading on the topics tagged in these episodes.

Should you use MCP or build a custom integration to connect AI to your tools? MCP or a custom integration for connecting AI to tools? When the open standard wins and when bespoke is better — from Chain of Thought with Block's Angie Jones and Airbyte's Michel Tricot.
What can MCP actually do? MCP lets an AI agent connect to your tools and chain them together. Three things it unlocks that a chatbot cannot, from the Chain of Thought episode with Angie Jones of Block.
How do you give an AI assistant a useful brief? Write an AI brief with a clear outcome, source material, output contract and permission boundary. A worked example for a draft-only policy assistant.